In 2008, the United States Congress recognized April as National 9-1-1 Education Month, supporting the efforts of the National 9-1-1 Education Coalition to provide resources and materials to support public education about the optimal use of 9-1-1 services nationwide.
 
You don't wake up in the morning thinking you are going to call 9-1-1. However, should you have to, it may be the most important call you ever make," shared Heather Musolff, Communications Supervisor Cocoa Beach Police Department. "That's what makes 9-1-1 Education Month so very important. In an emergency, seconds matter. Being knowledgeable and prepared can make all the difference." 
 
·     Know Your Location: Wireless calls to 9-1-1 provide location information, but 9-1-1 call takers may need more specific information. Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible. 
·     Stay Calm and Don't Hang Up: Until you are instructed to do otherwise, stay on the line so you can provide the necessary information or assistance to the 9-1-1 call taker. Even if you accidentally call 9-1-1, don't hang up. Inform the call taker that you dialed accidentally and that there is no emergency.
 
For nearly five decades, 9-1-1 has served as the vital link between the American public and emergency services.  The vision of the National 9-1-1 Education Coalition is to save lives and improve emergency response by creating a national 9-1-1 education and awareness effort that ensures the appropriate and responsible use of 9-1-1 resources and embraces contemporary communications opportunities.