Show All Answers

1. How do I pay for parking at a pay station ?

Look for the SUN Logo!  STEP 1: Park

STEP 2: Remember your space/stall number (numbers can be found painted on the ground at the rear of the vehicle)

STEP 3: Look for PAY HERE signs - Pay Stations are installed by the PAY HERE signs.

STEP 4: Enter your space number and pay for the duration of parking via currency or credit card. 

2. What forms of payment are accepted at the pay stations?

The pay stations accept U.S. coins and major credit cards (Visa, MasterCard, Discover, and Amex). The meters do not accept paper money.

3. Do the pay stations give change?

No, the pay stations do not give change. All over-payments are non-refundable.

4. How do I use a credit card at the pay stations?

STEP 1: Insert your credit card in the pay station. 

STEP 2: Follow the instructions on the screen to select time. You can change the amount of time by selecting "MORE TIME" to increase time or "LESS TIME" to decrease time. 

STEP 3: Follow the instructions on the screen to accept the transaction.

5. Where is my receipt?

The City’s system is paperless and the data is electronically stored. Parking enforcement will be able to see your payment on their equipment or via the Passport-Parking App.  

If you need a receipt, go to My Parking Receipts website 24 hours after you have used our system.  

6. How much time can I purchase?

This will be determined by the space or lot in which you have parked, please refer to the signage by the Pay Station or in the Lot in which you have parked.

Please note that parking sessions ends at 11:59 pm and there is no overnight parking allowed. 

For more information on parking rates you can visit our Parking Information Page.

7. How do I report a broken or malfunctioning pay station?

Please call City of Cocoa Beach Finance Department at 321-868-3221 and provide the location of the pay station and the closest space number to the meter.

8. The pay station says “Card Unreadable” after I try to pay with a credit card. What do I do?

If the Pay Station states that the "Card Unreadable" press the “Cancel” button on the Pay Station. Then try your transaction again. 

If you receive a "Card Unreadable" notice please try a different form of payment or use the Passport Parking App. Instructions for the app use can be found on the side of the Pay Station. To download the app please visit the Parking Information Page.

9. The pay station displays an “Out of Order” or “No Card, Coin Only” message and I need to pay with a credit card. What do I do?

You have options: 

• If the street you are on has another Pay Station please try that Pay Station. 
• You may also use the Passport Parking App - to download please visit the Parking Page on our website  
  • Instructions on downloading the app and app usage can be found on the side of each Pay Station. 

Please be sure that payment is accepted.

The City requests that you call City of Cocoa Beach Finance Department at 321-868-3221 to report the out of order machine. To locate the Pay Station in question please provide the number of the closest parking spot to the Pay Station.

10. I have a disabled parking placard or license plate; can I park free in City provided parking?

Yes, a vehicle with a displayed valid handicap placard or tag is allowed to park in any space without paying. 

Please be sure that your placard is hung from the rear view mirror. Refer to City Resolution #2016-10 for more information. 

Vehicles with handicap placards or tags may not park unlawfully - in loading or bus zones, at a yellow curb, in a no parking or handicap space, on sidewalks or blocking fire hydrants and private driveways, etc. These violations are be enforced 24 hours/7 days.

11. There is garbage in the receipt tray, vandalism on the pay station, or other issue that maintenance staff should be aware of. What should I do?

Please call City of Cocoa Beach Finance Department at 321-868-3221 

Provide the location of the pay station and/or the closest parking space number to the Pay Station, to have the Pay Station reviewed.

12. Where can I park my Motorcycle or Scooter?

You may park your Motorcycle or Scooter in any legal space, you will need to pay at the Pay Station for the space.  Parking on any area with diagonal lines is not permitted. 

13. My business requires that I spend extended periods of time at multiple downtown locations. Do I have to pay or register for each visit?

Qualifying businesses can obtain on-street parking permits that are only valid in designated business vehicles. Please call the City of Cocoa Beach Finance Department at 321-868-3221 for more information.